Customer Service Practitioner

Course Level:
2
Typical Duration:
12 months (Not including 3 month End Point Assessment period)
Qualification:
Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment (EPA) which can be provided as part of your apprenticeship.

Course Overview

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance, and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.