Customer Service Apprentice

  • Course:

    Customer Service Practitioner (Level 2)
  • Location:

    South Shields
  • Expected Duration:

    12 Months
  • Wage:

    £10,296 p/a
  • Working Hours:

    Monday to Friday (Between 8:00am to 6:00pm, shifts to be confirmed), 37.5 hours a week
  • Required Qualifications:

    GCSE or equivalent English and Math (Grade 4 or above) desirable
  • Possible Start Date:

  • Date Posted:

  • Positions Available:

    1 position available

Vacancy Overview

An exciting opportunity to join this fast paced medical practice learning a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. Your duties will include but not be limited to, taking calls, greeting patients and general duties.


What will the apprentice be doing?

    • Booking in patients’ appointments
    • Record and analyse patient records
    • Setting up prescription orders
    • Answering the telephone
    • Replying to emails


What training will the apprentice take and what qualification will the apprentice get at the end?

    • You will have a qualification Level 2 customer service practitioner.
    • Training will be given in the workplace and occur monthly.


What is the expected career progression after this apprenticeship?

Once qualified this could lead to a full-time position within the organisation.


Desired skills and personal qualities:

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Administrative skills
    • Logical
    • Team working
    • Initiative
    • Non judgemental
    • Patience



GCSE or equivalent English and Math (Grade 4 or above) desirable.

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