Customer Service Apprentice

  • Course:

    Customer Service Practitioner (Level 2)

  • Location:

    Gateshead

  • Expected Duration:

    12 Months

  • Wage:

    £10,296 p/a

  • Working Hours:

    Monday to Friday (Hours to be confirmed), 37.5 hours a week

  • Required Qualifications:

    GCSE or equivalent Maths & English (Grade 4) desirable

  • Possible Start Date:

    31/07/2023

  • Date Posted:

    06/07/2023

  • Positions Available:

    1 position available

Vacancy Overview

We have a fantastic opportunity to work for a busy medical practice to be the first point of contact to patients, staff & visitors. You will meet and greet patients, book appointments and create an exceptional and warm first impression.

 

What will the apprentice be doing?

    • Answering the telephone and providing a front of house reception service
    • Greeting patients and directing them appropriately
    • Booking appointments
    • Retrieving clinical records
    • Dealing with requests for repeat prescriptions and dealing with mail
    • Maintain the practice’s computer and paper-based medical records as well as communicating with hospitals and other healthcare providers.

 

What training will the apprentice take and what qualification will the apprentice get at the end?

    • You will gain your full level 2 customer service practitioner qualification and also maths & English functional skills at level 2 if applicable.

 

What is the expected career progression after this apprenticeship?

Potential for apprentice to gain a job after completion of course.

 

Desired skills and personal qualities:

    • Communication skills
    • IT skills
    • Organisation skills
    • Customer care skills
    • Administrative skills
    • Team working
    • Non judgemental
    • Patience

 

Qualifications:

GCSE or equivalent English and Math (Grade 4 or above) desirable.

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