Course:Customer Service Practitioner (Level 2)
Expected Duration:12 Months
Working Hours:Monday to Friday (Hours to be confirmed), 37.5 hours a week
Required Qualifications:GCSE or equivalent Maths & English (Grade 4) desirable
Possible Start Date:31/07/2023
Positions Available:1 position available
An exciting opportunity to join this fast paced medical practice learning a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. Your duties will include but not be limited to, booking in patients’ appointments, record and analyse patient records etc.
What will the apprentice be doing?
- Booking in patients’ appointments
- Record and analyse patient records
- Setting up prescription
- Answering the telephone
- Replying to emails
What training will the apprentice take and what qualification will the apprentice get at the end?
- You will gain a customer service practitioner level 2 qualification, including Functional Skills if required
What is the expected career progression after this apprenticeship?
Once qualified this could lead to a full-time position within the organisation.
Desired skills and personal qualities:
- Communication skills
- IT skills
- Customer care skills
- Administrative skills
- Non judgemental
GCSE or equivalent English and Math (Grade 4 or above) desirable.