Customer Service Apprentice

  • Course:

    Customer Service Practitioner (Level 2)
  • Location:

  • Expected Duration:

    15 Months
  • Wage:

  • Working Hours:

    Monday to Friday (9:00am - 5:00pm), 1 hour lunch break (12:30pm - 1:30pm)
  • Required Qualifications:

    GCSE or equivalent Maths & English (Grade 4) desirable
  • Possible Start Date:

  • Date Posted:

  • Positions Available:

    1 position available

Vacancy Overview

A brilliant opportunity to join a highly respected law firm. You will be assisting in the smooth running of the practice by providing a range of support services within the admin pool, whilst gaining your customer service level 2 qualification.


What will the apprentice be doing?

    • Updating of the case management system.
    • Taking accurate details from clients.
    • Logging and sorting incoming mail with a high accuracy .
    • Support reception when needed.
    • General administrative duties.
    • Ensure confidentiality of all the firms and clients documentation and information.
    • Prepare files for archiving.
    • Maintain the company computer archives and databases using the case management system and excel spreadsheets.
    • Prepare archival files ready for confidential destruction.
    • Assist in retrieving files from archive as and when requested following the company procedure.
    • Organise archival records by following the current system to facilitate access to archival materials.


What training will the apprentice take and what qualification will the apprentice get at the end?

    • Full training of the Customer Service Practitioner Level 2 qualification will be provided. Functional skills will also be offered if required.


What is the expected career progression after this apprenticeship?

This law firm have a history of retaining there successful apprentices. There is also room to progress onto an Advances Level apprenticeship.


Desired skills and personal qualities:

    • Communication skills
    • IT skills
    • Organisation skills
    • Customer care skills
    • Team working
    • Adaptable



GCSE or equivalent English and Math (Grade 4 or above) desirable.

    Attach CV*