Medical Receptionist Apprentice

  • Course:

    Customer Service Practitioner (Level 2)
  • Location:

    Sunderland
  • Expected Duration:

    12 Months
  • Wage:

    £10,296 p/a
  • Working Hours:

    Monday to Friday, 37.5 hours a week
  • Required Qualifications:

    GCSE or equivalent English and Math (Grade 4 or above) desirable
  • Possible Start Date:

    28/07/2023
  • Date Posted:

    05/06/2023
  • Positions Available:

    2 Positions available

Vacancy Overview

We have an exciting opportunity to work for a busy medical practice to be the first point of contact to patients, staff & visitors. You will meet and greet patients, book appointments and create an exceptional and warm first impression. This role is fast paced and requires an organised and positive individual with excellent communication skills.

 

What will the apprentice be doing?

    • Answering the telephone and providing a front of house reception service
    • Greeting patients and directing them appropriately
    • Booking appointments, retrieving clinical records
    • Dealing with requests for repeat prescriptions and dealing with mail
    • Maintain the practice’s computer and paper-based medical records as well as communicating with hospitals and other healthcare providers

 

What training will the apprentice take and what qualification will the apprentice get at the end?

    • Level 2 Customer Service Practitioner Apprenticeship Standard
    • Functional Skills in mathematics and English (if applicable)

 

What is the expected career progression after this apprenticeship?

    • Possibility of being kept on

 

Desired skills and personal qualities:

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Number skills
    • Analytical skills
    • Team working
    • Creative
    • Initiative
    • Non judgemental
    • Patience

 

Qualifications:

GCSE or equivalent English and Math (Grade 4 or above) desirable.

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